Launderworks console

Setup

What still stands between each business and its first paying rental. Worked out from your own records every time this page loads.

Web address

The address your customers type to reach you. Until one is connected and answering, your storefront exists but nobody can get to it.

Read this first if your domain has DNSSEC turned on

Some domains have an extra security setting called DNSSEC. If yours has it switched on and you change your nameservers without turning it off first, the domain stops working completely. Not slowly, and not only the new storefront: your current website and your email both go dark, everywhere, within minutes, and nobody at our end can see it happen or put it back.

The setting lives at the company you bought the domain from, usually on a screen called DNSSEC or DS records. Turn it off there, wait an hour, and only then change the nameservers. Do it in that order.

If you have never heard of DNSSEC it is still worth going and looking, because a few registrars switch it on for you and never mention it.

Check your email records before you move, not after

When we take your domain on we copy across the records we can read. That copy is best effort, and the honest reason is that your current provider does not have to tell anybody what it is holding. We read what is visible. We cannot promise we read all of it.

The record that matters most is the one that delivers your email. If it is missing when the nameservers change, your business email stops arriving, silently, with no error anywhere for you to notice.

So before you change anything: open your current DNS provider in another tab, find its list of records, and compare it against the list we show for your domain below. Anything on theirs that is not on ours has to be added here first. We can only show you our side. Yours is the half we genuinely cannot see, which is why this is the one step we have to ask you to do with your own eyes.

Overview

Applications

What people sent through the apply form, newest first. Read only: acting on one means adding a customer below.
Business Name Contact Address Received Lead row

Waitlist

Everyone who asked to be told when the service opens, newest first.
Business Email ZIP Role Source Joined

Where they come from

The dates pick who arrived, never when they signed. Somebody who applied in May and is renting today counts at every stage they have reached.

Customers

Every customer, newest first. Details opens their record in place, with the edit form, the status move and the login attached to this household.
Business Name Contact Address Status Account

Units

Every machine, newest first. A unit that is out on a rental is moved by ending the rental, not from here.
Business Label Kind Make and model Owner Status

Placements

Every placement, newest first. Suspend and resume are on the row because they need nothing typed; confirming an install and ending a rental need a date, so they are in the panel the last button opens.
Business Customer Unit Status Installed Monthly Partner fee

Agreements

The wording is yours

This platform does not supply a rental agreement. There is no default document, no starting draft to edit, and no boilerplate underneath what you paste. Every word a renter signs here is a word you or your attorney wrote.

That is a deliberate limit and not a feature nobody has built yet. A default agreement would be legal text warranted to every business on this platform, in every state, for every kind of rental, by a company that has not read your situation and is not in a position to review it. Shipping none, and saying so plainly, is the honest version of that.

So the first step belongs to you: have an agreement written or reviewed for the state you rent in, paste it below as a template, then generate a copy of it for each rental. Nothing on this page checks that your wording is valid, complete, or enforceable, and generating a document here does not make it binding.

Your agreement templates, newest first. Nothing here is supplied by this platform. Every row is wording somebody on your side wrote.
Business Name Version Status Added
Every agreement, newest first. The signing link is emailed to the renter and shown once, on the form above, at the moment the agreement is generated. Only a fingerprint of it is stored, so no screen here and no support request can produce that link again. Resend issues a brand new one, which is why it stops the old one working.
Business Rental Template Status Generated

A signature is required at exactly one point: a rental cannot be marked active, and a machine cannot go out, until the newest agreement for it is signed. That holds for every business here and cannot be switched off. Everywhere else these are a record and nothing more. A rental already running is not interrupted because a corrected agreement was drawn up, and generating a second agreement for a rental means the first one no longer counts, signed or not.

Automatic mail

What the platform is going to send on your behalf, and what it already sent. Anything still waiting is at the top. Sending an agreement queues one reminder three days later, and only one: if the renter signs first, or you resend by hand, the queued reminder is dropped and says so here rather than arriving anyway.
Business Message About Due What happened Why

Schedule

Everything booked from yesterday onwards, in the order the day runs. Booking a visit emails the customer if their address is on file.
Business Date Window Kind Customer Who Status

One day's run

Business Stop Window Kind Customer Where Who Status

Service requests

What renters have reported, newest first. Nothing emails you when one arrives, so this list is the notification.
Business Customer Kind Detail Status Opened

Payments

Rent collected by Stripe

Rent that Stripe collects turns up in the list below on its own, within the hour, and you do not have to do anything for that to happen. This checks straight away instead of waiting. It is safe to press as often as you like: anything already recorded is left alone, and finding nothing new is the normal answer.

Cards that are failing

Stripe could not take the rent from these households. We email them on a schedule, and if the money still has not arrived by the date shown the rental suspends itself. You cannot add a card for somebody: they do that when they sign in to their own account. If you would rather deal with one of these yourself, suspend or end the rental from Placements and it drops off this list.

Soonest suspension first.
Business Household Amount Failing since Where it is up to Suspends on Notice
Every payment, newest first.
Business Date Status Placement Amount

Stripe event log

Every verified event Stripe has sent, newest first, the most recent hundred per business. Most of these become payments when you reconcile. The ones that never will are the point of this list: a subscription changing, a card being attached, anything carrying no amount is real billing activity that is not a payment.

Verified Stripe events, newest first.
Business Date Event Object Amount

Getting paid

You connect your own Stripe account. Your customers pay you directly, into your bank, and Launderworks never holds your money. Stripe collects your business and bank details on its own site, not here.

Storefront settings

What visitors see on your public site.

Site copy

The passages of your public site you can rewrite in your own words. The pages themselves are fixed: you cannot add one, remove one or change their order here.

Put the form on your own website

If you already have a site, this is a line of HTML that puts your application form on it. If your website is the one Launderworks hosts for you, the form is already there and you can skip this.

Give a renter their login

Their account shows what they are renting, what they owe and when, and lets them ask for a repair without phoning you. Pick the household, and you get a link that lets them choose a password. Read it out or text it to them while you are there. It works once, and for seven days.

Send a login
Household Address it was sent to Status Used or runs out